Last Updated: 03 October 2026
At Madhusol Enterprises, customer satisfaction is important to us. We want every customer to receive the correct product in proper condition.
Please review the following Return & Refund Policy before placing your order.
1. Return Window
Customers may request an eligible return within 7 days from the date of delivery.
For a standard return, the product should be:
- Unused
- Unworn
- Undamaged
- In its original condition
- In the original packaging
- Returned with included accessories, tags and invoice, where applicable
2. Hygiene-Sensitive Products
For hygiene reasons, footwear and personal-use wellness products that have been worn, used or extensively tried may not be eligible for a discretionary change-of-mind return.
This does not restrict rights available to customers under applicable law in cases involving defective, damaged, incorrect or materially misrepresented products.
3. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, incomplete or incorrect product, please contact us preferably within 48 hours of delivery.
Contact:
Email: info@madhusol.com
Phone / WhatsApp: +91 85058 66668
Please provide:
- Your order number
- Customer name
- Registered phone number
- Photos of the received product
- Photos of the outer packaging
- Video, if available
- Brief description of the issue
After verification, we will provide an appropriate resolution such as a replacement, return or refund, depending on the circumstances and applicable law.
4. Unboxing Video
We recommend recording a continuous unboxing video while opening your parcel.
An unboxing video can help us quickly investigate claims involving damaged products, incorrect products, missing items or transit-related issues.
However, absence of an unboxing video will not remove rights that may otherwise be available under applicable law.
5. Change-of-Mind Returns
A change-of-mind return may be accepted only if the product is unused, unworn and in its original resalable condition.
Return shipping charges, if applicable, will be communicated before the return is processed.
6. Non-Returnable Products
Subject to applicable consumer rights, discretionary returns may not be accepted for:
- Used or worn products
- Products damaged after delivery
- Products showing signs of misuse
- Products without original packaging
- Products with missing accessories
- Personalized/customized products
- Products marked as final sale or non-returnable before purchase
7. How to Request a Return
To initiate a return, contact us at:
Email: info@madhusol.com
Phone / WhatsApp: +91 85058 66668
Please mention your order number and reason for return.
Do not send the product back before receiving return instructions from our customer-support team.
8. Return Inspection
Once we receive your returned product, our team will inspect its condition.
After inspection, we will notify you whether your return has been approved.
If approved, we will proceed with the applicable refund, replacement or exchange.
9. Refunds
Approved refunds will generally be processed to the original payment method used when placing the order.
Once the refund is initiated, the time required for the amount to appear in your account may depend on your bank, card issuer, UPI provider or payment gateway.
For Cash on Delivery orders, we may request appropriate bank or UPI details to process an approved refund.
10. Exchanges
Eligible products may be exchanged for another available size or applicable product variant, subject to stock availability.
If the requested replacement is unavailable, we may provide an appropriate refund or alternative resolution.
11. Order Cancellation
If you wish to cancel your order, contact us as soon as possible:
Email: info@madhusol.com
Phone / WhatsApp: +91 85058 66668
Orders that have not yet been dispatched may be eligible for cancellation.
Once an order has been shipped, cancellation may not be possible and the applicable return procedure may need to be followed.
If Madhusol Enterprises cancels a prepaid order, the applicable prepaid amount will be refunded.
12. Contact Us
For returns, refunds, exchanges or order-related assistance:
Madhusol Enterprises
Email: info@madhusol.com
Phone / WhatsApp: +91 85058 66668